Resetting Healthcare Post-COVID-19 Pandemic by Sanjay Prasad

Would you like to learn more about our Healthcare Systems & Services Practice? Challenges faced by healthcare organizations in locking in speed for the long term In McKinsey’s recent Global Leadership Survey which included more than 850 senior executives from nine industries, healthcare leaders indicated that throughout this crisis, they have made significant improvements in the way they communicate with employees, their organizations’ culture and purpose, and their ability to drive execution and accountability and make decisions at speed (Exhibit 1).

A care delivery organization drastically sped up decision making, taking capital equipment decisions from the 60 to 90 days it historically took to a matter of two weeks, and other supply decisions from 30 to 45 days to only one week.

A health services organization was able to achieve a radically faster product development cycle to go from concept to launch in under three months.

One health system mobilized 4,500 providers for telehealth offerings, scaling from around 500 daily video visits to roughly 150,000 daily visits in three months.

Some examples of success in North America noted by healthcare leaders include: Through mobilizing clinicians, adapting sites of care, launching new services at speed and, as always, prioritizing the health and well-being of patients, players across the healthcare industry strove to meet the challenge of a one-in-a-generation crisis.

The healthcare industry has combatted the pandemic on a variety of fronts.

The COVID-19 crisis has challenged organizations across industries and sectors, forcing leaders to rethink how they organize, make decisions, serve customers, and interact with their employees. (6 pages) Unlocking speed in times of crisis

Resetting Healthcare Post-COVID-19 Pandemic by Sanjay Prasad